We at REJAIV strive hard to maintain the best possible quality standards during entire product production cycle to deliver the best in quality products, to our consumers.
Our replacement, return and refund policies are designed keeping customers first and we always try to deliver the best in the class service to our consumers.
The exchange, return & refund policies mentioned below are applicable only on the Purchases made online through our official website www.rejaiv.com and not applicable for products bought at offline stores or on any third-party platforms.
You can call us on +91 8976788588 or e-mail us at rejaivsupport@ivc-agrovet.com within 7 days from the date of delivery to book an exchange/ return/ refund request.
REPLACEMENT, RETURN and REFUND
Replacement –
Replacement of the products may be considered in below scenarios –
In-transit damage of the product if such instances reported within 24 hours of product delivery.
In case of any quality related concern, subject to verification from internal quality control team after detailed understanding of the concern raised and product evaluation.
Scenarios where Replacement of the products is not allowed –
No replacement is allowed for any expired product.
Used products are strictly not allowed for replacement.
In any other case product can be replaced purely at the discretion of the company, IVC Agrovet Pvt. Ltd.
Return –
Products are delivered on NON – RETURNABLE BASIS
Return is allowed only in case of delivery of incorrect or damaged products.
Refund of the delivered product is permitted where there is a quality issue or order cancellation by the Company.
Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account.
Refunds via E-Voucher can be redeemed on next purchase at Rejaiv within the validity date.
Refunds to bank accounts shall be processed within 15 business days from the date of clearance from Rejaiv quality team.
Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.